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1. Your state
When placing an order on our website, you ensure that:
– Are you older than 18.
2.1 These Terms and Conditions will be applicable to any Order or Contract made or to be made in order to sell and distribute our Products. The placing of an Order or a shipping order or acceptance of the delivery of the Products constitutes unreserved acceptance of these Terms and Conditions. None of these Terms and Conditions will affect your rights established by law (including the right to claim that Products purchased from a business must correspond to their description, meet their objectives and be of satisfactory quality).
2.2 These Terms and Conditions will prevail over any independent document that is signed. Any condition that you submit, propose or stipulate in any format and time, whether in writing, by email or orally, is excluded.
2.3 Additional terms or modifications to these Terms and Conditions will not be binding unless Lucyclip so provides in writing and by signed document.
3. Formalization of Contracts
3.1 To place an Order you must create an account on the Web, as detailed in clause 10, and follow the instructions on how to place the Order and modify it before finalizing it.
3.3 Regardless of any previous price you’ve seen or heard, once you have selected a Product for your Order you will be shown the corresponding price (on the Web), which will include VAT, if any, and any applicable shipping costs. Unless otherwise indicated on the Website, all prices will be shown in the currency in force in Spain at the time of purchase. In accordance with clause 4.11 below, this will be the total amount to be paid for the Order placed.
3.4 In order to complete the purchase process, you must pay the full amount of the Order at once. To do this, you can provide us with the data of a valid credit or debit card or make use of a PayPal account. If you prefer, you can make the payment with any of the payment methods offered to you. The means of payment will be: Credit or debit card, PayPal, cash on delivery or payment by bank transfer. It is not allowed to use data or third-party payment instruments. In order to guarantee the confidentiality and security of the data transmitted through the web, Lucyclip uses a secure payment system SSL (Secure Socket Layer). However, we are not obliged to send the items until we have registered the full payment of the purchase. According to the results of the card check, we reserve the right not to offer you certain forms of payment and redirect you to others. In the event that an order is made by telephone, in accordance with Section 4.2, payment will be made at the time of delivery of the products.
3.5 To enter the details of a card or a bank account, you must have the right to use it and said card or account must have sufficient funds to cover the possible payment. Only payments from Spanish accounts are accepted.
3.6 You have the responsibility that all the data provided for the purpose of buying Products are correct, that the credit or debit card, the bank account or the payment method used belong to you and that said cards, accounts or payment methods have the necessary funds to cover the cost of the Products. We reserve the right to request confirmation of payment information before sending the Order.
3.7 The realization of an Order in the Web implies the acceptance of the present Terms and Conditions on the date of realization of the Order. You have the responsibility to review the latest version of the Terms and Conditions when placing your Order.
3.8 I agree to receive the invoices and payments of my returns only and exclusively in electronic format.
3.9 The issuance of your Order will constitute the execution and entry into force of a Contract, for all purposes. For our part, we will be obliged to send you the requested Products and the Acknowledgment of Receipt of your Order.
3.10 We will begin the process of sending the Products when issuing the Order Receipt. In said Acknowledgment of Receipt, we will provide you with information about the Products purchased and the reference number of your Order. In case the Products are not available, we will contact you in order to cancel the Order or offer you alternative Products (in which case you must place the Order again). If you do not receive the Acknowledgment, contact us.
3.11 The document called Order Confirmation Mail will contain all the details related to your purchase. Upon acceptance of your Order, you will receive an invoice, which will not affect your obligation to pay the purchase amount in advance.
3.12 If, once the Order is finished, you discover that it contains an error, contact customer service immediately. We cannot guarantee the modification of the Order according to your instructions. If you wish to cancel an Order for non-defective products, you must refer to clause 7, below.
3.13 Lucy Clip reserves the right to modify the prices of its products. The purchase price will be the one in force at the time of closing the transaction.
3.14 The Contract refers only to the Products that we list in the Order Confirmation Mail. We are not obliged to send any of the Products that appear in your Order until we have sent you the Order Confirmation Mail regarding them.
3.15 You must provide us and our agent or through our website, correct and non-misleading information. Also, you must inform us of any changes that occur in your data.
4.1 We will deliver the Products to the shipping address that appears in your Order.
4.2 We will deliver at the time we have established when placing the Order (and updated in the Order Confirmation Mail). However, we cannot guarantee an exact delivery date or when placing the Order or in the Confirmation Mail. The delivery period usually lasts between 5 and 7 working days from the date we accept the Order, but we cannot establish a fixed delivery date. For international shipments the delivery time may vary between 15 and 45 working days depending on the destination.
4.3 We will inform you of any delay in sending the Order. However, to the extent permitted by law, we are not responsible for losses, liabilities, costs, damages or charges arising from such delay.
4.4 When the Order is delivered, the recipient’s signature may be required. Check that the Product does not show obvious faults, defects or damages before signing and keeps the delivery receipt for possible future consultations.
4.5 We ship in our standard packages. Special packaging is subject to a supplement.
4.6 Express shipping service is available for some orders. You can see the availability and price of this service during the purchase process. The delivery of your order will take place within one to two business days. In case of delay in delivery, we will pay you the amount of the service.
4.7 You will assume the risks related to the Products of the Order from the moment in which the delivery is made, except in case of delay of the shipment for breach of your obligations. In this case, you will assume the risks at the time the delivery had been made if there was no such breach. After assuming the risks, we are not responsible for the loss or destruction of the Products.
4.8 Be sure not to damage the contents of the package when opening it, especially if using sharp instruments.
4.9 You must ensure that you can receive the Order, without undue delay and at a reasonable time.
4.10 In case of not being available for the reception of the Order, we will leave you a card with the instructions to follow for the resend or the collection of the package in the courier office.
4.11 If the delivery or collection is delayed by unjustified rejection or you do not accept or pick up the package from the courier office (within 2 weeks after the first delivery), we will be forced to carry out one or both of the following actions ( without affecting any other right or resource that is in our hands):
a) Charge you for storage costs and any other reasonable costs or expenses that may arise.
b) Do not allow subsequent shipments or withdrawal of the Product from the courier office and terminate the applicable Contract immediately. In such case, we will enter the difference between the amount already paid and the reasonable administrative expenses that have arisen (including the failed delivery and the return of the Order, in addition to the storage costs established in clause 5.11 (a) mentioned above) to Your credit or debit card account.
4.12 It is your responsibility to ensure that the Products are sufficient and adequate to meet your needs. For our part, we ensure that the Distributed Products conform to the characteristics specified by the manufacturer but we cannot guarantee that they meet your individual objectives. You are aware that the Products are standard manufacturing and are not custom made, in order to meet your individual needs.
4.13 We ship worldwide, if you are outside of Spain it is only a matter of contacting us via email or telephone and we will tell you the additional cost of shipping according to the courier company that is sent
5. Product unavailability
5.1 If the Product is not available, whatever the reason may be, and the Order Receipt has already been issued, we will contact you immediately in order to offer you a similar Product or carry out the termination of the Contract. The non-approval of any of the aforementioned options implies the acceptance of the delay that the Products may suffer (subject to the reception of said Products or their exhaustion).
5.2 In case of cancellation of the Order or exhaustion of the Products, we will refund the amount paid through the same form of payment with which we receive it.
6.1 You can use gift vouchers or promotional vouchers as a form of payment for your Orders on the Web. In clauses 6.7 and 6.8 you will find more information about promotional vouchers and gift vouchers, respectively.
6.2 In the “My user account” section of the Web, you can redeem vouchers or check your current balance.
6.3 We can send you emails with gift vouchers and promotional vouchers. In accordance with clause 11.2, we are not responsible for possible errors in the email address of the recipient of the voucher.
6.4 Both gift vouchers and promotional vouchers are transferable and you can transfer their use and your rights to another person.
6.5 In case of fraud, attempted deception or suspicion of possible illegal activities related to the purchase of gift vouchers or the exchange of them on the Web, we have the right to close your account and / or ask you to use another form of payment.
6.6 We are not responsible for the loss, theft or illegibility of gift vouchers or promotional vouchers.
4. You will not be able to use the Website, or subject said Website, us or any user to anything that:
a) Breaches any law, statute, rule or regulation.
b) Be fraudulent, criminal or illegal.
c) Be inaccurate or obsolete.
d) It may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, shameful, malicious, abusive, hateful, threatening, defamatory, false or political.
e) Pretend to be another person or body or distort the relationship with any person or body.
f) Infringes or violates copyright or intellectual property rights (including but not limited to copyright, trademark or transmission rights).
g) It may be contrary to our interests.
h) It is contrary to any specific norm or requirement of those stipulated on the Website related to a specific part of the Website or to the whole of it.
i) Involve the use, delivery or transmission of viruses, spam emails, Trojans, capture doors, traps, Easter eggs, worms, time bombs, cancelboots or any programming routine that aims to damage, interfere detrimentally, clandestinely intercept or expropriate any system, data or personal information.
5. By means of these, you grant us an irrevocable, free, universal, transferable and sub-licenseable license for the use of any material that you submit or submit to our Website in order to use it on the Web or for the marketing of our services (for any medium and in any medium).
6. Comments or any other material published on the Web are not intended to establish the trust to be deposited therein. In this way, we disclaim any responsibility arising from the trust placed in said materials by any visitor of the Website or by any person who has received information about the content of the same.
7. You agree to comply, at all times, with the instructions for using the Web, which we update every certain period of time.